Accounts & Security

To access our website or features, provide accurate information. Your account details are confidential; do not share them. Notify us immediately of any unauthorized access. We may deactivate your account if we suspect a violation of these Terms.

Cancellation Policy

At JSK Tuning, we understand that circumstances may arise where you need to cancel your order. If you wish to cancel an order, please immediately call or email us to stop the item from leaving our warehouse. If the item has already been shipped, it may be possible to stop the shipment depending on the carrier's policies. Please note that shipping fees and restocking fees may apply.

Copyright Infringement

JSK Tuning respects intellectual property rights and expects the same from its users and visitors. We comply with the Digital Millennium Copyright Act (DMCA) and other applicable laws regarding copyright infringement.

If you believe content on our website infringes your copyright, you can notify us by sending a written notice to our designated copyright agent. Similarly, if you believe a notice of copyright infringement has been wrongly filed against you, you can send us a counter-notice. Both notices and counter-notices must meet the current statutory requirements imposed by the DMCA.

To submit a notice of copyright infringement, please provide us with:

• A physical or electronic signature of the copyright owner or authorized representative.
• Description of the copyrighted work claimed to be infringed.
• Location of the infringing material on our website.
• Your contact information (address, phone number, email).
• A statement that you have a good faith belief that the disputed use is unauthorized.
• A statement, made under penalty of perjury, that the information provided is accurate and that you are the copyright owner or authorized to act on their behalf.

Send notices to:

By Mail:

By Email:

info@jsktuning.com

(Include "Notice of Infringement" in the subject line.)

Please note: This information is solely for notifying JSK Tuning of potential copyright infringement. For other inquiries, please contact us through appropriate channels.

Defective, Damaged, or Wrong Item

At JSK Tuning, we strive for excellence in every aspect of our service. However, in rare instances where products arrive damaged, defective, or inaccurately, we stand ready to rectify the situation promptly and professionally. If upon receipt of your order, you find any issues such as damage, defects, or incorrect items, please refrain from attempting installation or modification. Instead, kindly reach out to our dedicated customer service team who will guide you through the resolution process with care and attention to detail.

Should an exchange or replacement be necessary, our team will work closely with you to ensure a smooth transaction. We may request visual documentation like photos or videos to better understand the issue and expedite the resolution process.

If approved, we will provide a prepaid return label for the return of the defective product. Once received, we will thoroughly inspect the item and, upon confirmation of the issue, proceed with the exchange or replacement.

It's important to note that products must be returned within 30 days of delivery, and any damage caused during shipping will be promptly addressed through coordination with the shipping courier.

Please understand that this process is distinct from warranty claims, which are managed directly by manufacturers. Details on warranty procedures can be found here. We, at JSK Tuning, are committed to facilitating seamless experiences for our customers in all matters, including warranty claims.

Disclaimer of Warranties

JSK Tuning strives to provide a secure online experience, but we cannot guarantee that our website or downloadable content will be free of viruses or other harmful code. You are responsible for safeguarding your devices. Your use of our website, its content, and any services obtained through it is at your own risk. We provide everything "as is" and "as available," without any warranties, express or implied.We do not warrant the completeness, security, reliability, quality, accuracy, or availability of our website. We do not guarantee uninterrupted or error-free access, nor do we warrant that defects will be corrected or that our site is free of viruses. We disclaim all warranties, including those of merchantability, non-infringement, and fitness for a particular purpose, to the fullest extent permitted by law.This disclaimer does not affect any warranties that cannot be excluded or limited under applicable law.

Payment & Billing Policy

Our payment and billing policy at JSK Tuning is designed to ensure a smooth and secure transaction process. We accept major credit and debit cards and utilize Stripe for processing payments securely. Upon placing your order, your payment method will be preauthorized for the total amount, but we do not charge the card until the item is confirmed and ready to ship. It's crucial to provide accurate billing information to avoid any delays in processing your order. Once your payment is confirmed, you'll receive an email notification. Should you need to make any changes or cancel your order, please reach out to us promptly. In the event of any billing disputes, our customer service team is here to assist you. Please note that applicable sales tax may be added based on your location. We reserve the right to update our policy, so be sure to check here for any changes. If you have any questions or concerns regarding our payment and billing process, don't hesitate to contact us. Also, please note that for security reasons, we only ship to the billing address provided during checkout, and we do not deliver to PO Box locations.

Pricing & Availability

The Store displays the current price for Goods at the time of purchase. Pricing and availability may change without notice. Acknowledgment of your order does not mean acceptance, shipping, or confirmation of price or availability.

JSK endeavors to accurately display product pricing and availability. However, items may be mispriced, unavailable, or inaccurately described. We do not guarantee accuracy and reserve the right to update information without notice.

Returns Policy

If items purchased are within the last 30 days and are in brand-new condition, they are eligible for return. To initiate a return, please follow these steps:

• Submit a Return Request: Click here to submit a return request
• Order Number: Provide the order number associated with your purchase for accurate identification.
• Contact Information: Include your phone number and email address to facilitate prompt communication.
• Reason for Return: Provide a detailed description of why you're initiating the return for better assistance and service improvement.
• Return Shipping Costs: The return shipping cost is the buyer's responsibility. To ensure your refund or exchange goes smoothly, it's important to use secure packaging and select a reliable shipping method to minimize the risk of any further damage during transit.

Please Note: While we strive to accommodate returns for most items, certain products are designated as "Non-Returnable" due to various reasons, including clearance status, discontinued models, or special order items. These items are clearly marked as such on their respective product pages before purchase. For clarity, the following items are non-returnable:

• Products labeled as "Non-Returnable," "Overstock," or "Discontinued."
• All Wheel & Tire Packages.

Refund Policy

Our refund process is easy. Simply provide the reason for return, such as damage during shipping, warranty claim, or exchange. Please ensure to write detailed explanations and provide pictures if necessary.

• Items returned within 30 days will incur a 10-25% restocking (depending on item/manufacturer). Items qualifying for free return under warranty or for shipping damage will incur no restocking fees.
• All Returns between 30 and 60 days incur a 25% restocking fee.
• Returns for items purchased 60 days or more ago cannot be accepted.
• Refunds can be expected within 1-3 days after we receive and inspect the returned item.

After submission, our team will review your request and guide you through the next steps. For any questions or assistance, contact our customer service team. Thank you for your cooperation. We aim to ensure your satisfaction and facilitate a smooth return process.

Risk of Loss While Shipping

When you make a purchase with JSK Tuning, the risk of loss for your items depends on your chosen shipping method:

1. If you select standard or free shipping, the risk of loss transfers to you when the goods are transferred to the shipping carrier. JSK Tuning is not liable for any loss, damage, or theft that may occur during transit or delivery.
2. If you opt in for insurance (at additional cost), JSK Tuning assumes the risk of loss until the goods reach your specified address. We take responsibility for any loss or damage during transit or delivery. In case of issues, report them promptly through our online return form.

When choosing your shipping option, please consider the following criteria:

• Lost packages are those marked as stuck in transit or not scanned by the shipping carrier for 7 or more days. Report a delivery failure for a lost package within 7 to 30 days from the last package scan.
• Damaged items sustain visible harm during shipping. Report a damaged package immediately upon delivery and no later than 15 days from the delivery date.
• Stolen packages are confirmed as delivered but go missing. Report a stolen package immediately upon delivery and no later than 15 days from the delivery date. File a police report for missing packages over $100 USD in value.

Approved cases of delivery failure may result in refunds, store credit, or replacements, at JSK Tuning’s discretion. Open box or buyback products may be excluded from certain provisions. The cost of guaranteed delivery is non-refundable if any products have been delivered or if a delivery failure has been reported.

Shipping Policy

Shipping

JSK Tuning ensures reliable delivery of products to the USA and select international destinations, utilizing reliable carriers like FedEx, UPS, DHL, & USPS. For a seamless shopping experience, simply enter your address during checkout to calculate real-time shipping time and costs.

• Product Handling: Products may be shipped separately from different warehouses. Shipping methods vary based on products and destinations.

• Processing Times: In-stock items typically ship within 24-48 hours. Custom or made-to-order items may have extended processing times.

• Free Shipping Eligibility: "Free Shipping" is applicable solely to orders within the continental United States.

• International Shipments: All international shipments must follow corresponding receiving country's shipping rules. Recipients are responsible for duties, taxes, and brokerage fees.

• Additional Details for customers in Hawaii, Alaska, Puerto Rico: Be aware of additional fees. Contact us for detailed information.

For standard size items, shipping time typically takes 2-5 business days. Please note that shipping times may vary depending on your location and any unforeseen circumstances.

For freight items, shipping time can take anywhere from 5-12 business days. Freight deliveries require additional processing and handling due to their size and weight.

If you have any questions or concerns regarding shipping, please feel free to contact us. We are here to assist you.

Shipping Protocols for Receiving Shipments

When a delivery arrives from a shipping company, it's important to understand the responsibilities that come with being the receiver. To ensure a smooth delivery experience, please follow these simple guidelines:

1. Conduct a meticulous count of the cartons and cross-verify the quantity against the information provided on the receipt.
2. Undertake a visual inspection of the physical state of the cartons, identifying any instances of damage. Document these discrepancies on the delivery receipt before acknowledging receipt.
3. Given prevailing pandemic conditions, several freight companies have instituted "Contactless Delivery." If your delivery falls under this category, promptly inspect the contents for damage. Reach out directly to the freight company and notify us within the same day. Document the damages to the product and any other flaws on the box through photographs.
4. In the event of substantial carton damage, the option to refuse the delivery is at your discretion. Clearly indicate "Refused Due to Damage" on the receipt and sign accordingly.

Take the necessary time to scrutinize the condition of the cartons before signing and accepting the delivery. It is imperative to note that neither the shipper nor the carrier can be held accountable if the appropriate notations are absent from the delivery receipt.