Returns Policy
Return Eligibility:
- Timeframe: Items must be returned within 30 days of purchase.
- Condition: Items must be in brand-new, unused condition, with original packaging.
Return Process:
- Initiate a Return: Contact our customer support team to start the return process. Click here to submit a return request
- Provide Details: Share your order number, contact information, and reason for return.
- Obtain Return Authorization: You will receive a Return Merchandise Authorization (RMA) number (Note: items returned without an RMA number will delay processing or not be processed entirely.)
- Shipping: The customer is responsible for return shipping costs. Please use a reliable shipping method with tracking.
- Inspection: Upon receipt, we will inspect the returned item(s).
- Refund or Exchange: Once approved, we will process your refund or exchange. Refunds will be issued to your original payment method.
Please Note: While we strive to accommodate returns for most items, certain products are designated as "Non-Returnable" due to various reasons, including clearance status, discontinued models, or special order items. These items are clearly marked as such on their respective product pages before purchase. For clarity, the following items are non-returnable:
- Products labeled as "Non-Returnable," "Overstock," or "Discontinued."
- All Wheel & Tire Packages.
Damaged/Defective Items
If you've received damaged items or are experiencing fitment issues, no need to stress! We will provide a prepaid shipping label for the return and process a replacement or refund. Please just follow these simple instructions:
- Document the Damage/Fitment Issue: Furnish us with clear and detailed pictures showcasing the damage or fitment issue. This documentation is crucial for processing insurance claims and manufacturer's warranty.
- Your Unique RMA Number: Upon receipt and review of the provided documentation, we will issue a Return Merchandise Authorization (RMA) to facilitate the return process.
- Exchanging Broken/Defective Items: Eligible items for exchange due to damage will have the shipping cost for the replacement covered by us, contingent upon availability.
- Availability of Replacement Items: Replacement items are subject to availability. If the exact replacement is not in stock, we'll work with you to find a suitable alternative or initiate a refund.
- Timely Return: Promptly send back the item once the RMA is issued to expedite the return and exchange process.
- Communication: Our customer service team is ready to assist you with any challenges during the return or exchange process.
By adhering to these guidelines, we aim to provide a transparent, efficient, and customer-centric return and exchange experience. Your satisfaction is our priority, and we appreciate your cooperation in facilitating a seamless resolution to any issues you may encounter.
Refund Policy
Refund Eligibility:
- Timeframe: Items must be returned within 30 days of purchase.
- Condition: Items must be in original condition, unused, and with all original packaging.
Refund Processing:
Upon receipt and inspection of the returned item, we will process your refund.
- Full Refunds: Full refunds will be issued for items returned in original condition within 30 days of purchase.
- Partial Refunds: A restocking fee of 25% may be applied to returns that do not meet the eligibility criteria, such as items returned after 30 days or items not in original condition.
Note: We charge a 25% restocking fee to cover the costs associated with processing returns, including shipping, inspection, cleaning, repackaging, and potential value loss during transit.
Refund Timeline:
- Refunds are typically processed within 3 business days of receiving the returned item.
- All refunds will be returned back to original payment method, additional processing time may be included due to payment processor.
Please note: Specific terms and conditions may vary based on individual products or promotions. Please refer to the product page or contact customer support for any specific questions.