Return Request Instructions
Important Return Instructions for Your Recent Order
Before submitting a return request, please review our Shipping and Returns Policy.
Return Request Instructions:
- Order Number: Provide the order number associated with your purchase.
- Contact Information: Include your phone number and email address.
- Reason for Return: Provide a detailed description.
For Damaged/Defective Items:
- If returning due to damage or defect, be ready to submit pictures.
- Further instructions will be provided via email.
Refund Policy:
- Items must be in new condition; used items will not be accepted.
- Items returned within 30 days incur a 10-25% restocking fee (depending on item/manufacturer).
- Returns between 30 and 60 days incur a 25% restocking fee.
- Returns for items purchased 60 days or more ago cannot be accepted.
- Refunds can be expected within 1-3 days after we receive and inspect the returned item.
After submission, our team will review your request and guide you through the next steps. For any questions or assistance, contact our customer service team. Thank you for your cooperation.