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Shipping & Returns

Shipping

JSK Tuning ensures reliable delivery of products to the USA and select international destinations, utilizing reliable carriers like FedEx, UPS, DHL, & USPS. For a seamless shopping experience, simply enter your address during checkout to calculate real-time shipping time and costs.

    • Product Handling: Products may be shipped separately from different warehouses. Shipping methods vary based on products and destinations.

    • Processing Times: In-stock items typically ship within 24-48 hours. Custom or made-to-order items may have extended processing times.

    • Free Shipping Eligibility: "Free Shipping" is applicable solely to orders within the continental United States.

    • International Shipments: All international shipments must follow corresponding receiving country's shipping rules. Recipients are responsible for duties, taxes, and brokerage fees.

    • Additional Details for customers in Hawaii, Alaska, Puerto Rico: Be aware of additional fees. Contact us for detailed information.

For standard size items, shipping time typically takes 2-5 business days. Please note that shipping times may vary depending on your location and any unforeseen circumstances.

For freight items, shipping time can take anywhere from 5-12 business days. Freight deliveries require additional processing and handling due to their size and weight.

If you have any questions or concerns regarding shipping, please feel free to contact us. We are here to assist you.

Shipping Protocols for Receiving Shipments

When a delivery arrives from a shipping company, it's important to understand the responsibilities that come with being the receiver. To ensure a smooth delivery experience, please follow these simple guidelines:

  1. Conduct a meticulous count of the cartons and cross-verify the quantity against the information provided on the receipt.
  2. Undertake a visual inspection of the physical state of the cartons, identifying any instances of damage. Document these discrepancies on the delivery receipt before acknowledging receipt.
  3. Given prevailing pandemic conditions, several freight companies have instituted "Contactless Delivery." If your delivery falls under this category, promptly inspect the contents for damage. Reach out directly to the freight company and notify us within the same day. Document the damages to the product and any other flaws on the box through photographs.
  4. In the event of substantial carton damage, the option to refuse the delivery is at your discretion. Clearly indicate "Refused Due to Damage" on the receipt and sign accordingly.

Take the necessary time to scrutinize the condition of the cartons before signing and accepting the delivery. It is imperative to note that neither the shipper nor the carrier can be held accountable if the appropriate notations are absent from the delivery receipt.

Returns Policy

If items purchased are within the last 30 days and are in brand-new condition, they are eligible for return. To initiate a return, please follow these steps:

  • Submit a Return Request: Click here to submit a return request
  • Order Number: Provide the order number associated with your purchase for accurate identification.
  • Contact Information: Include your phone number and email address to facilitate prompt communication.
  • Reason for Return: Provide a detailed description of why you're initiating the return for better assistance and service improvement.
  • Return Shipping Costs: The return shipping cost is the buyer's responsibility. To ensure your refund or exchange goes smoothly, it's important to use secure packaging and select a reliable shipping method to minimize the risk of any further damage during transit.

Please Note: While we strive to accommodate returns for most items, certain products are designated as "Non-Returnable" due to various reasons, including clearance status, discontinued models, or special order items. These items are clearly marked as such on their respective product pages before purchase. For clarity, the following items are non-returnable:

  • Products labeled as "Non-Returnable," "Overstock," or "Discontinued."
  • All Wheel & Tire Packages.

Damaged/Defective Items

If you've received damaged items or are experiencing fitment issues, no need to stress! We're here to make your return and exchange process as smooth and effortless as can be. Please just follow these simple instructions:

      1. Document the Damage/Fitment Issue: Furnish us with clear and detailed pictures showcasing the damage or fitment issue. This documentation is crucial for processing insurance claims and manufacturer's warranty.
      2. Your Unique RMA Number: Upon receipt and review of the provided documentation, we will issue a Return Merchandise Authorization (RMA) to facilitate the return process.
      3. Exchanging Broken/Defective Items: Eligible items for exchange due to damage will have the shipping cost for the replacement covered by us, contingent upon availability.
      4. Availability of Replacement Items: Replacement items are subject to availability. If the exact replacement is not in stock, we'll work with you to find a suitable alternative or initiate a refund.
      5. Timely Return: Promptly send back the item once the RMA is issued to expedite the return and exchange process.
      6. Communication: Our customer service team is ready to assist you with any challenges during the return or exchange process.

By adhering to these guidelines, we aim to provide a transparent, efficient, and customer-centric return and exchange experience. Your satisfaction is our priority, and we appreciate your cooperation in facilitating a seamless resolution to any issues you may encounter.

Refund Policy

Our refund process is easy. Simply provide the reason for return, such as damage during shipping, warranty claim, or exchange. Please ensure to write detailed explanations and provide pictures if necessary.

      • Items returned within 30 days will incur a 10-25% restocking (depending on item/manufacturer). Items qualifying for free return under warranty or for shipping damage will incur no restocking fees.
      • All Returns between 30 and 60 days incur a 25% restocking fee.
      • Returns for items purchased 60 days or more ago cannot be accepted.
      • Refunds can be expected within 1-3 days after we receive and inspect the returned item.

After submission, our team will review your request and guide you through the next steps. For any questions or assistance, contact our customer service team. Thank you for your cooperation. We aim to ensure your satisfaction and facilitate a smooth return process.